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EP136 – Website Handoff Training for Clients with Divi

How do you teach Divi to your clients? Tutorial videos, pdfs, one-on-one screencasts, face to face, or some other way? This week we’re sharing our experiences and tips on what’s worked for us!   Hosts Present: David Blackmon – Aspen Grove...

EP114 – How to Communicate with Clients

Some clients are very tech savvy, some are not. Some know that a logo doesn’t come with a website build, others think they get social media marketing, a logo, a website, and built-in customers from the get-go. Bottom line is it’s up to us to inform them of all the...

EP112 – How to Land More Remote & Local Clients

How to get remote and/or local clients, this is something we discussed early on in our DC days on one of our first episodes. Back then we had silly graphics to play with in Google hangouts lol, you can view it here. Enough time has gone by for a topic revisit we think...

EP110 – How to Deal with and Prevent Scope Creep

This week we’ll be discussing the dreaded scope creep and ways to avoid it. What’s scope creep you ask? It’s when a client starts to ask for additional work that is “out of scope”, work that was *not* part of the agreed upon job in the beginning. Sometimes it...

EP102 – Best Practices for Handing off Websites to Clients

This week we discuss handing off websites to clients. Do they all get admin access? Do we use any role editor plugins? What about training, do they need to be taught how to update blog posts or pages? Questions like these come up so we share our best practices for...

EP101 – Dealing with Negative Feedback in Web Design

This week we discuss rejection and negative feedback. Sometimes clients may not like your proposed design, or maybe you don’t even get to the design because they’ve rejected the quote. Negative feedback in general can be difficult to deal with, especially...

EP94 – How to Find and Work With a Web Developer

Last week we discussed our best and worst web design jobs — okay we mostly just talked about the bad lol! We mentioned things that clients do that make our job more difficult and frustrating, but we realized we weren’t being entirely fair. How are clients supposed to...

EP93 – Our Best & Worst Web Design Jobs

Let’s face it, some web design projects end up sucking Whether it’s because you and the client don’t get along, you have a problem with scope creep, or any number of reasons it can be quite frustrating. This week we have a casual chat of some of our...

EP61 – Setting Up Email for Your Web Clients

Setting up email accounts for your web clients can be one of the more confusing areas of web design. Should you use the hosting account or a separate cloud service? How do you know which service to choose? Today we’ll discuss how we set up email accounts for our...

EP55 – How to Avoid Decision Paralysis

Too many options can actually cause someone to self-doubt and hesitate because there are so many options. An “abandoned cart” kind of thing, when you’re so unsure you give up and don’t choose anything. We talk about this from the perspective of...

EP50 – The Value of Getting Customer Feedback

Customer feedback is crucial for any business to evolve and improve. Today we discuss how feedback — all feedback, not just positive but also negative or critical feedback — can help you tweak areas of your business by using the knowledge you gain from it to your...

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